Refund Policy

At Ruenestoly, customer satisfaction is our priority. We want every pet owner and their furry friends to love their purchase. If you are not completely satisfied with your order, we are here to help.

1. Return Eligibility

We accept returns within 30 days of receiving your order.

To be eligible for a return:

• The product must be unused and in its original condition.
• The product must include original packaging where applicable.
• You must provide proof of purchase.

Items that have been used, damaged, or altered may not be eligible for a refund.

2. How to Request a Return

To start a return, please contact our customer support team at:

Email: veloursrue@gmail.com

Please include:

• Your order number
• A description of the issue
• Photos or videos of the product (if applicable)

Our team will review your request and provide further instructions.

3. Refunds

Once your return request has been approved and the product has been inspected (if required), we will process your refund.

Approved refunds will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

We may request photos or videos to help us resolve the issue quickly.

We will work with you to provide a suitable solution, such as:

• A replacement item
• A refund
• Another appropriate resolution

5. Non-Refundable Items

Certain items may not be eligible for refunds, including:

• Products damaged due to misuse
• Items without proof of purchase
• Gift cards or promotional items (if applicable)

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

We recommend using a trackable shipping service when returning items, as we cannot guarantee that we will receive your returned product.

7. Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot be cancelled.

8. International Orders

Because Ruenestoly works with trusted international suppliers and overseas warehouses, some products may be shipped internationally.

Delivery times and return procedures may vary depending on your location.

9. Contact Us

If you have any questions regarding our Refund Policy, please contact us:

Email: veloursrue@gmail.com
Store Name: Ruenestoly

Thank you for choosing Ruenestoly. We appreciate your trust and are committed to providing quality products for you and your pets. 🐾