Shipping Policy

Last Updated: 14/01/2026

We are dedicated to delivering high-quality products for your beloved pets. We carefully process every order and work with trusted shipping partners to ensure your products arrive safely and on time.

Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Please note:

• Orders are not processed or shipped on weekends or public holidays.
• During busy periods, processing times may take slightly longer.

Shipping Times

Estimated delivery times:

South Africa:
📦 7–15 business days

International Orders:
📦 10–25 business days

Please note that delivery times are estimates and may vary due to:

• Customs delays
• Weather conditions
• Carrier delays
• High-demand periods

Order Tracking

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Please allow 2–5 business days for tracking information to update after shipment.

Shipping Costs

Shipping costs are calculated at checkout.

From time to time, we may offer:

• Free shipping promotions
• Special delivery offers

Any available shipping promotions will be displayed on our website.

Customs & Import Fees

Customers are responsible for any customs duties, taxes, or additional fees that may apply to international shipments.

These fees are determined by your local customs authority and are outside of our control.

Incorrect Address Information

Please ensure all shipping details are correct before completing your purchase.

If you provide an incorrect or incomplete address, please contact us immediately. We cannot guarantee changes after an order has been processed.

Lost or Delayed Packages

While we work with reliable shipping partners, delays can occasionally happen.

If your order has not arrived within the estimated delivery timeframe, please contact our support team at:

📧 veloursrue@gmail.com

We will investigate the issue and help resolve it.

Contact Us

If you have any questions about your order or shipping, please contact us:

Email: veloursrue@gmail.com